■ Compilation and Archiving of data
All the data generated during the translation will be compiled, numbered, sorted and archived after the translation is delivered.
Every data in very translation project will be encoded according to the unified coding standard of our quality standard.
The translator, reviser, technical consultant, editor as well as all the personnel responsible for every procedure of a translation project can be traced by the coding.
■ Customer Feedback management
The feedback from the customer shall be kept in the record and reported to the project leader and the customer manager.
■ Quality Tracing
The performance of the translation project team and the translator shall be assessed according to the customer feedback in order to summarize the excellence and shortcomings of the translation and also to file relevant information.
As long as the warranty period is 6 months, the quality of the translation shall be traced during the 6 months after the delivery in order to assist the customers in resolving related problems. |